Modern Managed Services
Overview
Ezidea’s Modern Managed Services provide a comprehensive, proactive approach to IT operations and support. Far beyond traditional helpdesk models, our services are engineered to ensure continuity, optimize system performance, and provide peace of mind through accountability and expertise.
With deep integration across cybersecurity, infrastructure, application, and open-source environments, we manage the full stack — allowing you to focus on strategy, growth, and innovation.
Service Domain
Managed Infrastructure Services
Operate resilient, scalable infrastructure across hybrid, cloud, and on-prem environments.
- Provisioning, scaling, and environment tuning
- Load balancing, failover, and backup orchestration
- Configuration management and change control
- DR planning and system recovery testing
- Hardware and platform lifecycle oversight
Use Case: A government agency required high availability and disaster recovery for their hybrid infrastructure. Ezidea provided full-stack infrastructure management with automated failover and continuous performance tuning.
Managed Security Services
Integrate 24/7 security into your managed operations with built-in protection and compliance support.
- Threat detection, alert correlation, and escalation
- SIEM integration and log retention (SOC-ready)
- Vulnerability scanning and remediation support
- Firewall, endpoint, and identity management
- Compliance reporting (e.g., ISO 27001, PDPA)
Use Case: A public-sector organization needed ongoing compliance with PDPA and ISO 27001. Ezidea implemented a managed SIEM, CVE patch cycles, and firewall policy tuning across their environment.
Managed Application Services
Maximize the availability, performance, and value of your business-critical applications.
- Application hosting and middleware support
- API gateway and container orchestration
- Patch management and release scheduling
- Monitoring, usage analytics, and performance optimization
Rollback, versioning, and deployment automation
Use Case: A college university needed reliable uptime for its internal CRM and provisioning apps. Ezidea managed containerized environments, updates, and middleware performance across multiple regions.
Managed Detection & Response (MDR)
Real-time cyber threat detection, analysis, and response to contain and neutralize attacks before impact.
- 24/7 threat hunting and behavioral analytics
- Endpoint telemetry and incident enrichment
- Automated response and containment workflows
- Expert-led investigation and threat mitigation
- Integration with existing SOC/SIEM tools
Use Case: A government enforcement agency experienced a spike in suspicious traffic. Ezidea’s MDR service detected the anomaly, isolated the impacted segment, and initiated response within minutes to prevent data breach.
Telemetry & Incident Response
Maintain full visibility and assurance with real-time monitoring and SLA-backed issue resolution.
- 24/7 health monitoring and event detection
- Alerting, root cause analysis, and ticket triage
- SLA-based response and escalation workflows
- Incident review, status dashboards, and reporting
Use Case: A university’s IT team required proactive monitoring during peak academic periods. Ezidea delivered 24/7 infrastructure visibility with automated alerting and rapid resolution.
Patch Management & System Hardening
Reduce risk and ensure system integrity through structured patching and security controls.
- Operating system and application patch cycles
- Baseline hardening and secure configuration enforcement
- CVE monitoring and risk prioritization
- Audit-ready documentation and compliance support
Use Case: An enterprise client in the retail sector needed continuous CVE protection. Ezidea implemented automated patch cycles and system hardening baselines with compliance-ready reports.
Lifecycle & Asset Governance
Ensure transparency and continuity in how infrastructure and assets are managed over time.
- Asset and inventory tracking
- Software licensing and hardware renewals
- Onboarding/offboarding support
- Resource capacity planning and roadmap alignment
Use Case: A national education provider sought better tracking of their digital and hardware assets. Ezidea rolled out asset governance tools and license management workflows to reduce downtime and waste.
Technical Escalation & Strategic Advisory
Gain access to expert engineers and consultants when it matters most.
- Tiered escalation up to senior architects
- Monthly performance reviews and roadmap briefings
- Architecture review and cost optimization
- Governance planning and client success enablement
Use Case: A regional telco faced scale challenges in its private cloud stack. Ezidea provided monthly architectural reviews, identified system bottlenecks, and aligned improvements with their growth strategy.